Troubleshooting and FAQ
Fix common editor, publishing, domain, and billing issues.
Use this page when a common workflow does not behave as expected. Most issues come from the active site being different from the site you meant to edit, a draft not being published, or a domain still waiting on DNS.
My published change is not visible
Check these in order:
- Confirm you edited the correct workspace and site.
- Confirm you published after the edit.
- Open the production URL in a private window.
- Check whether you are looking at staging instead of production.
- If the page uses CMS content, confirm the item is published or included by the listing.
The editor canvas and staging show live document state. Production shows the published state.
My custom domain is not resolving
DNS can take time, but most domain problems are configuration issues. Confirm the domain was added in Mini Agency, the exact DNS record exists at the provider, and any proxy setting matches the instructions. For Vercel-backed domains, unproxied records are usually safest until verification and certificate issuance are complete.
Use a public resolver to check propagation. If the domain resolves but HTTPS fails, wait for the certificate or re-run verification from the domain screen.
A form submission did not arrive
First submit the form on staging. If staging works and production does not, publish again and test production. If neither works, check required fields, field names, submit actions, spam protection, and whether the form is inside the expected page.
Also check the Submissions screen in Admin. Email forwarding or external automation can fail even when the submission was captured.
The editor selected the wrong node
Use the Layers panel. The canvas can contain nested frames, overlays, repeaters, and component instances. Selecting from the tree is more reliable than repeated clicking when elements overlap.
If the selected node is inside a component instance, decide whether you need to edit the master component or only override that instance.
AI edited the wrong thing
Stop the agent. Use undo if the change is recent. Then restate the active site, page, section, and exact change. If you are using an external MCP client, pass the correct _site value or active-site header.
Billing or plan limits block an action
Open billing for the active workspace. If you are in agency mode, confirm whether the agency workspace or client workspace owns the relevant plan. If the action relates to BYOK or commissions, use the agency billing docs.